Return Policy
Warranty
Our coat extensions come with a one (1) year warranty to cover the repair cost of any manufacturing defects. The warranty period is from the time of original purchase from our website or an authorized Bridge the Bump dealer.
To report a defect please email us at info@bridgethebump.com and include:
- your contact information
- a description of the problem
- a close-up photo of the defect (if possible)
We strive to respond by email within 5 business days.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. We are unable to accept returns on products showing signs of wear.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bridgethebump.com. Please note that returns will need to be sent to the following address:
721 Annette Street, Toronto, ON M6S 2E3 CANADA
Once your return has been accepted, please ship your item.
You can always contact us for any return question at info@bridgethebump.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Products on promotion, custom items and gift cards are final sale.
Exchanges
Unfortunately our system does not currently support exchanges, but we would be happy to arrange a return and reorder. This policy applies to all purchases. In order to arrange a return and reorder, please contact us at info@bridgethebump.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bridgethebump.com.
As a small business, we work diligently to keep our prices competitive while maintaining the quality of our products/services. Shipping rates, unfortunately, are a factor that we have to pass on to our customers. These rates are determined by various external factors, and while we understand the inconvenience they may pose, they are essential for the sustainability of our operations.
In light of this, we kindly request your understanding that refunding shipping costs would significantly impact the margins of our small business. Every sale is crucial for us to continue offering the level of service and quality that our customers have come to expect.